My New Outside Blog: May 2013

BOA Have a Heart!!!

If ever there was a time for Bank of America to show some real compassion, today is the day and Gail and her hsuband are the ones who need it.  Surely someone at Bank of America is listening to this story and working to help Gail navigate this very difficult time in life.  Bank of America, have a heart!  Please tweet and re-blog this story.

BOA SENT ME A DECLINE LETTER TODAY AS MY HUSBAND WAS BEING ADMITTED INTO HOSPICE

I made all the trial loan modification payments on time over the phone via my BOA Customer Relationship Manager, yet today I received a FedEx letter stating that my permanent loan modification was DECLINED.  At the same time as the letter arrived, the hospice nurse came to sign my husband up for in-home hospice care.  Can you believe this????

The letter from BOA states "Thank you for contacting us regarding the Home Affordable Modification Program.  While we realize this decision comes at a difficult time in your life, we regret to inform you that we are no longer considering your request for a modification because after being offered a Trial Period Plan, you did not make the required Trial Period Plan payment by the end of the first month of the trial period."

I made the first trial payment on 3/4/13, the second one on 4/2/13, and the third one on 5/2/13.  The original letter from my BOA Customer Relationship Manager outlining the terms for the trial period dated 2/25/13 stated, "To participate in the Trial Period Plan, make your first month's trial period mortgage payment as soon as possible, but in no event later than 30 calendar day after 4/1/2013."

Since I made the first payment on 3/4/13 and it was not due until 4/1/13, it seems to me that I am in compliance.  

This was so upsetting that I could not focus properly on getting my husband admitted into hospice.  My husband is very upset.  He has Stage IV, Pancreatic Cancer and was diagnosed 4 years and 4 months ago.  He's now in the end stages of the illness.  

Can you see where I made an error?  Perhaps I'm not thinking straight due to the stress of putting my husband in hospice today.  It's an emotional day.

Why wouldn't my BOA Customer Relationship Manager call me to tell me ahead of time that this letter was going out?  Why won't she return my calls.  I have had to ask for an Appeal, but this is the last thing I need to focus on right now.  My attention should be 100% on my husband in his final days.  

BOA have a heart!!!!

Links to previous posts where the AR community rallied around us to convince BOA not to foreclose on our home:

Today I Was Told by BOA My Home is Going into Foreclosure

Thank You to My AR Friends and Friends of Friends

BOA Sent Me the Trial Loan Modification Papers Today

 


 

 

 

 

 

 

 ListingBook     

 

 Active Rain Subscribe to Blog         FaceBook Black Rock CT         Twitter Gail Robinson         Flickr Gail Robinson        ActiveRain Pinterest Icon     ActiveRain YouTube Icon

 

    

LOGO - Sales

Office 404-418-8092 Cell 404-246-3210 Fax 404-991-3770

EMAIL US!    

         

Comment balloon 0 commentsJordon Wheeler • May 17 2013 02:02PM
BOA Have a Heart!!!
share
If ever there was a time for Bank of America to show some real compassion, today is the day and Gail and her hsuband are the ones who need it. Surely someone at Bank of America is listening to this story and working to help Gail navigate this very… more
A New Way to Deliver Customer Service
share
This evening I made a call to Comcast to about my TV display. I use their box for the TV and I previous have seen the time and a channel guide with information about the programs I am watching on the Comcast box. Oddly enough the display changed… more
Becoming a Successful Buyer's Agent - The Agreement and Communication
share
Becoming a Successful Buyer's Agent - The Agreement and Communication Part Two Here are two more steps to help agents be the best at servicing their buyer clients. Sign a Buyer’s Brokerage Agreement While most people do not like… more
Becoming a Successful Buyer's Agent - Arrange a Buyer Consultation
share
Becoming a Successful Buyer's Agent - Arrange a Buyer Consultation Part One Arrange for a Buyer Consultation The Buyer Consultation is a professional meeting between you and your potential new buyer client. The location can be formal.. more
Alive! Expo at the GWCC May 5th 11AM to 6PM - Downtown Atlanta
share
I enjoyed some time today at the Alive! Expo being held this weekend at the Georgia World Congress Center (GWCC) in downtown Atlanta. This event focuses on natural products and healthy living. There are exhibitors set up all around Hall A… more